Shipping policy

ORDER PROCESSING:

  • Please allow 3 days to process your order. Expect an email to let you know your order is on the way!


DELIVERY

  • During checkout, enter your address and choose the ship option. Click the "continue to shipping" button.
  • Please allow 3 days to process your order. Expect an email to let you know your order is on the way!
  • When your order is ready for delivery, you will receive an email with real-time tracking information.

‌

FLAT RATE SHIPPING

  • Orders are generally shipped within 3 days using Royal Mail Tracked. Regional rates apply.
  • Shipping charges for your order will be calculated and displayed at checkout.

‌

International Orders (outside the UK): 

  • Shipping charges for your order will be calculated and displayed at checkout.
  • ‌Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.The Last Homely House is not responsible for these charges if they are applied and are your responsibility as the customer.

‌

REFUNDS, RETURNS AND EXCHANGES

  • We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please use the Contacts page, with details of the product and the defect, including pictures if possible. We’ll be able to guide you from there.
  • ‌If you have any further questions, please don't hesitate to contact us at shipping@thelasthomelyhouse.co.uk.